Last Updated: January 2026
Welcome to Aura Palm Limo. By accessing our website, booking our services, or communicating with us, you agree to the following Terms & Conditions. Please read them carefully.
1. Services
Aura Palm Limo provides luxury ground transportation services, including but not limited to:
- Chauffeur-driven car service
- Airport transfers
- Black car and limousine services
- Hourly chauffeur service
- Corporate and special event transportation
All services are subject to vehicle availability, traffic conditions, and operational constraints.
2. Reservations & Bookings
- Reservations can be made online, by phone, or via email.
- All bookings are subject to confirmation.
- Accurate pickup details, contact information, and flight details (when applicable) must be provided at the time of booking.
- Aura Palm Limo reserves the right to decline or cancel bookings due to safety, availability, or operational reasons.
3. Pricing & Payments
- Rates are quoted based on vehicle type, service duration, distance, and specific requirements.
- Prices may include base rate, hourly charges, or flat rates depending on the service.
- Additional charges may apply for tolls, parking, extended wait time, extra stops, or special requests.
- Payments must be completed as agreed at the time of booking.
4. Cancellations & Refunds
- Cancellation policies may vary based on service type and timing.
- Same-day or last-minute cancellations may be subject to a cancellation fee.
- No-shows may be charged the full service amount.
- Refunds, if applicable, will be processed to the original payment method.
For cancellation terms specific to your reservation, please contact us directly.
5. Wait Time Policy
- Standard complimentary wait time may apply for airport pickups and scheduled rides.
- Additional waiting time beyond the complimentary period may result in extra charges.
- Flight delays are monitored when flight details are provided in advance.
6. Passenger Responsibilities
Passengers agree to:
- Follow chauffeur instructions related to safety
- Treat vehicles and chauffeurs with respect
- Avoid illegal, unsafe, or disruptive behavior
- Be responsible for any damage caused to the vehicle
Aura Palm Limo reserves the right to terminate service without refund if passenger behavior is unsafe or unlawful.
7. SMS, Calls & Communications (A2P Compliance)
By providing your phone number and booking with Aura Palm Limo, you consent to receive transactional communications, including:
- Booking confirmations
- Ride updates
- Customer service messages
Message frequency may vary.
Message and data rates may apply.
Opt-Out
You may opt out of SMS messages at any time by replying STOP.
For help, reply HELP or contact us directly.
???? We do not sell, rent, or share phone numbers or SMS consent with third parties for marketing purposes.
8. Website Use
- Content on this website is for informational purposes only.
- Unauthorized use, reproduction, or distribution of website content is prohibited.
- Aura Palm Limo is not responsible for temporary website downtime or technical errors.
9. Limitation of Liability
Aura Palm Limo is not liable for:
- Delays caused by traffic, weather, road conditions, or unforeseen events
- Missed flights or appointments due to circumstances beyond our control
- Personal belongings left in vehicles
Liability, if any, is limited to the cost of the service provided.
10. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect and protect your personal information.
11. Changes to Terms
Aura Palm Limo reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.
12. Governing Law
These Terms & Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
13. Contact Information
For questions regarding these Terms & Conditions, please contact:
Aura Palm Limo
???? 700 S Rosemary Ave, Suite 204
West Palm Beach, FL 33401
???? (754) 714-7713
???? info@aurapalmlimo.com
???? https://aurapalmlimo.com/