Last Updated: January 2026
Aura Palm Limo (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our luxury transportation services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Pickup and drop-off locations
- Reservation details (date, time, vehicle type, notes)
Communication Information
- SMS messages, phone calls, and emails exchanged with us
- Customer service inquiries and booking confirmations
Technical & Usage Data
- IP address
- Browser type and device information
- Pages visited and interactions on our website
- Cookies and tracking data (see Cookies section)
2. How We Use Your Information
We use your information to:
- Provide and manage transportation services
- Process reservations and respond to inquiries
- Send booking confirmations, reminders, and service updates
- Communicate via phone, email, or SMS when requested
- Improve our website, services, and customer experience
- Comply with legal, regulatory, and security obligations
3. SMS & A2P 10DLC Compliance (Important)
By providing your phone number and submitting a form or contacting Aura Palm Limo, you consent to receive text messages related to:
- Booking confirmations
- Ride updates
- Customer service communication
Message frequency may vary.
Message and data rates may apply.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message.
For help, reply HELP or contact us directly.
???? We do NOT sell, rent, or share phone numbers or SMS consent with third parties or affiliates for marketing purposes.
This policy fully complies with A2P 10DLC, carrier requirements, and TCPA guidelines.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Understand visitor behavior
- Support advertising and analytics (including Google Ads)
You may disable cookies in your browser settings. Disabling cookies may affect website functionality.
5. Information Sharing & Disclosure
We do not sell or rent your personal information.
We may share information only with:
- Service providers who assist with bookings, communications, or website hosting
- Law enforcement or authorities when legally required
- Payment or communication platforms strictly for service fulfillment
All partners are required to maintain confidentiality and security.
6. Data Security
We implement industry-standard security measures to protect your information, including secure servers and encrypted communication where applicable. While no system is 100% secure, we take reasonable steps to safeguard your data.
7. Your Rights & Choices
You have the right to:
- Request access to your personal information
- Request correction or deletion of your data
- Opt out of marketing communications at any time
To exercise your rights, contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. Aura Palm Limo is not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
11. Contact InformationIf you have any questions about this Privacy Policy or our data practices, please contact us:
Aura Palm Limo
???? 700 S Rosemary Ave, Suite 204
West Palm Beach, FL 33401
???? (754) 714-7713
???? info@aurapalmlimo.com
???? https://aurapalmlimo.com/